Answered By: Amanda Pruka
Last Updated: Feb 22, 2023     Views: 3
















Security blocks can be triggered by anti-virus software, browsers, operating system settings (such as Windows) and even ISPs (internet service providers, such as Spectrum or Xfinity). There are also instances of scams that mimic security blocks. See WSU IT knowledgebase for information on phishing and malware.

Diagnosing the exact issue can take some time. Here are some quick workarounds to try initially: 

  • Refresh browser
  • Restart browser
  • Try another browser. Firefox allows you to bypass security settings for trusted sites without having to go to settings menu.

Additional Troubleshooting

Internet Service Providers

ISPs can sometimes mistakenly block legitimate sites. Here are some known issues: 

Spectrum blocking

Xfinity blocking

Web Browsers Security Settings

Changing your browser's security settings or adding exceptions (ie the library website) can fix an issue. Find examples from common browsers: 

Chrome Security Settings



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